Client Success

Standard Plan

You want to learn and operate at your own pace. You know how to navigate through the CAST Ecosystem, features, and usage.

  • Learn best practices from a global community
  • Access the latest CAST and Community extension from the CAST Extend Portal
  • Upskill your teams with online CAST University (Highlight and Imaging for up to 2 persons)

Self serve mode. No specific resources assigned. Checkpoints happen every quarter to make sure everything goes fine.

Advanced Plan

Get value faster with dedicated access to our experts and guidance tailored to your business outcomes.

Standard Plan

 
  • Coaching on best practices for deployment and operations
  • 1 Instructor led Training on one of our products
  • Actionable insights on value & recommendations to get the most out of CAST Products
  • Priority access to support
  • Quarterly operations and value reviews

Including up to 60 hours/year of services delivered by a dedicated pool of resources.

Premium Plan

Proactive and personalized expertise to guide you to the shortest way to value. You can rely entirely on our experts.

Advanced Plan

 
  • Dedicated Technical Account Manager
  • Dedicated support specialist that will follow all your tickets / requests
  • Connection with other clients and references.
  • Membership to the Product Roadmap Advisory Council
  • Prevent operations disruption with proactive monitoring
  • Monthly review / advisory sessions

Including up to 120 hours/year of services with Dedicated Technical Account Manager (TAM) and intervention of CAST Experts.