In theory, CIO dashboards display key performance indicators in support of faster, better decision making; however, in some areas of IT, traditional measures are typically reactive and often difficult to collect in a consistent and accurate manner. Plenty of data is available about development and project management processes, yet the industry struggles to measure the systems that run the business effectively and consistently.
Certainly measures of system availability, outages, and defects are available, but they are reactive in that they are looking at incidents that occurred in the past. CIOs require reliable, proactive metrics that support better decision making, help to prevent incidents, and improve development efficiency; such as:
- Technical Complexity
- Software Risk (Stability, Security, Efficiency)
- Technical Debt
- ADM Team Productivity
- Quality and Quantity of Application Service Providers
Specifications of a Modern CIO Dashboard
Effective CIO dashboards link business functions and value to IT capabilities. Only then can you begin to understand the impact of IT investment decisions on the health and performance of your business. Several other considerations are important for current CIO dashboard design.
- Keeping track of how application service providers are performing, via high level vendor scorecards
- Analytics and trending regarding anything that impacts IT responsiveness and time to market
- Benchmarks and data to identify cost saving opportunities, or enable shifting of resources to better align to business value
- All the data needs to be reliable, consistently collected, timely, and accurate