Tag: customer satifaction

On a recent trip to Paris, I needed a break from the classic French cuisine. My stomach grumbled as I walked along the Marais, I encountered a line of people standing outside a restaurant. Now, I knew nothing about this place but I put my faith in the wisdom of crowds. It turned out to be an Israeli restaurant that specialized in falafel.  Actually, "The World’s Greatest Falafel," according to Lenny Kravitz (as the tattered green sign posted on the wall claimed).

The Value of Customer Satisfaction