Last Thursday we had a fascinating discussion with Suresh Bala, the head of Application Management at Wipro, Diego LoGiudice of Forrester, and Dr. Bill Curtis, the Director of the Consortium for IT Software Quality. Diego presented the latest trends in IT organizations in reference to splitting their activities and applications into systems of engagement and systems of record. This has been the Forrester view on IT, or what they call Business Technology (BT), for some time now. The systems of engagement being the fast-moving, often mobile-based, applications that are meant to disrupt competition and engage the customer in new ways. The systems of record being the traditional backbone IT systems that manage the core enterprise data and business processes.