This practical guide helps IT sourcing executives in establishing an ADM vendor performance management program. The best practices and tools are based on real world experiences of practitioners. Forward-looking IT Sourcing, Contracting, Vendor Management, VMO, IT Finance professionals are leveraging software analytics to greatly improve the maturity in vendor-client relationships.
This paper presents frameworks for measuring outcome-based IT contracting relationships. Clearly defining deliverables is a worthwhile effort, and provides a linchpin for a truly viable outcome-based contracts. Paper is relevant to IT Sourcing, Contracting, Vendor Management, VMO, IT Finance professionals looking to improve transparency and governance of IT outsourcing or offshoring.