This practical guide helps IT sourcing executives in establishing an ADM vendor performance management program. The best practices and tools are based on real world experiences of practitioners. Forward-looking IT Sourcing, Contracting, Vendor Management, VMO, IT Finance professionals are leveraging software analytics to greatly improve the maturity in vendor-client relationships.
This paper presents frameworks for measuring outcome-based IT contracting relationships. Clearly defining deliverables is a worthwhile effort, and provides a linchpin for a truly viable outcome-based contracts. Paper is relevant to IT Sourcing, Contracting, Vendor Management, VMO, IT Finance professionals looking to improve transparency and governance of IT outsourcing or offshoring.
CAST’s industry research and benchmarks on the structural quality of IT. This benchmark report was developed from 1850 applications across 329 organizations and 8 countries. View research and benchmarks by development process (Agile, DevOps, Waterfall, Hybrid), geography, industry and by technology.