Technical Support Engineer - India / Bangalore

CAST is the market leader in Software Intelligence. Its unique technology thoroughly examines the structure of complex software systems, with MRI-like precision. It delivers accurate, actionable, and automated views of software architecture, critical flaws, quality grades, sizing metrics, open source usage, and cloud readiness levels. Hundreds of companies rely on CAST for greater objectivity in crucial business decisions, faster application modernization for Cloud, raising the quality and security of their custom software. CAST operates globally with offices in North America, Europe, India, China.

CAST India seeks several Technical Support engineers, with strong technical skills to provide assistance to international customer queries, from problem initiation to resolution.

Based in Bangalore and Integrated to the R&D, you will be part of the CAST Technical Support team. Structured in several CoE (Center of Expertise) depending on the different components of the products supported by each CoE, the Technical Support team is geographically distributed between the US, France and India.

You will work with our clients as well as with our consultants (who are in charge of advising them during the implementation of our solution). You will interact daily with Product managers, Maintenance Developers as well as Quality teams.

You will follow the technical analysis and functional abnormalities of the CAST software deployed on customer site (financial institutions, industrial companies, public administration…). You will be in charge of analyzing customer needs, following up corrections of bugs and tracking customer patches, and proposing workaround solutions.

You will also contribute to the CAST Support technical knowledge base.

You will work on diverse and complex technical environments: database (Oracle, SQL Server, Postgres), languages (C, C + +, .Net, J2EE, PLSQL, TSQL, VB, PB ...) and a complex and rich Product.

No development is required for this job.

Required Skills:

  • At least 3 years’ experience
  • 3 years in Technical Support experience is a plus
  • Strong knowledge in SQL
  • Java/J2EE, .Net or any other software languages
  • Problems solving, with analytic and synthetic skills
  • Excellent written and oral communication in English

Qualification: B.E, B.Tech, MCA or equivalent
Location: Bangalore - Job Type – Permanent

 

  To apply, please send your resume and cover letter to hr.in@castsoftware.com

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