Category: IT Leadership

I had the pleasure of moderating a panel discussion with Bill Martorelli, Principal Analyst at Forrester Research Inc; Dr. Richard Mark Soley, Chairman and CEO of Object Management Group (OMG); Siva Ganesan, VP & Global Head of Assurance Services at Tata Consultancy Services (TCS); and Lev Lesokhin, EVP, Strategy & Market Development at CAST.

Reduce Software Risk through Improved Quality Measures with CAST, TCS and OMG

When I speak to customers and prospects trying to incorporate static code analysis into their software development processes, one of the most common questions that I get is “How do we incorporate the outputs of static analysis into SLAS?” Given the prevalence of outsourcing in Fortune 500 and Global 1000 companies, this question is not surprising. Companies have always struggled to measure the quality of products being delivered, beyond the typical defect densities measured after the fact.

Structural Quality Metrics in Outsourcing SLAs

There were so many great questions from attendees after the “Aligning Vendor SLAs with Long-Term Value” webinar that I moderated last week that we've compiled them here for you. Whether you participated in the webinar or not, I'm sure you'll find the questions -- and answers -- fascinating. Plus, don’t forget to check out the results from the real-time poll we conducted during the webinar!

Wrapping Up Our ADM Discussion

Last week, Steve Hall, Partner & Managing Director at ISG (formerly TPI), presented a webinar on the topic of aligning vendor SLAs with long-term value. The discussion focused on the need to not only consider cost savings within ADM (Application Development & Maintenance), but also the importance of risk mitigation and value enhancement of vendor-client relationships.

The Impact of Outsourcing on ADM

My wife often jokes that we had a child for the sole purpose of giving me a good reason to read Dr. Seuss' books on a regular basis. When she does this I object- vehemently; she is absolutely wrong! I would most definitely read Dr. Seuss whether or not I had a child.

Will You Source Them Here or There

As a parent to a young kid, nights out are pretty rare. But every now and then, my daughter's "Auntie Ellen" will throw us a bone and watch our daughter overnight so we can hit the town. We're very grateful, of course, but more often than not, our daughter returns home in full-on crazy mode. We can never be entirely sure the reasons - apparently, much like the Las Vegas ads, "What Happens at Auntie Ellen's, Stays at Auntie Ellens" - but we suspect the crazies were brought on by free-flowing sugar binges and a very late bedtime.

Luckily, sugar highs and sleep deprivation in a kid whose childcare was "outsourced" to one of her favorite aunts are pretty easy to remedy. The same cannot be said, however, for faulty software builds that were outsourced to an offshore team.

Become an Outsourcing Over-SEA-er

Back in August, "CIO Zone" posted a blog outlining the top five cloud computing trends. Smack-dab in the middle of the top five was this one: "Custom cloud computing services," which delved into how outsourced IT organizations must focus on automated software and become experts in migrating to SaaS, PaaS and IaaS in order to ensure the least painful cloud migrations. It brought to mind how, in an effort to save money, so many businesses blindly hand over their whatever-it-is-to-be-done to outsourcers and hope for the best.

Clouding the Outsourcing Issue

In the spirit of "Bull Durham", "The Natural" and "Field of Dreams", the upcoming movie, "Moneyball", looks to be the next great American baseball film. I am excited yet conflicted. I am a big fan of those movies but I happen to be a bigger fan of Michael Lewis’ book upon which the movie is based. And I am concerned that Hollywood will sift past Lewis’ exhaustive research, dodge his insightful observations and a string together a few pieces of Billy Beane’s life in the hopes of creating a romantic sports movie (a spormance).

Does Moneyball Play in the Corporate World?

Whenever a company chooses to outsource, there is a certain relinquishment of control. It is simply neither possible nor desirable to hold tightly to the reins of all aspects of an outsourced project. It stands to reason, therefore, that studies in the industry have revealed that many in IT management either are dissatisfied with their outsourcers or feel their outsourcers have “made up” work to pad their billings.

New Partnership CASTs Eye on Outsourcing

Outsourcing is not exactly a new idea. As far back as the 1950’s, companies that found they didn’t have the resources in-house to perform tasks began looking to other individuals and companies to fulfill their needs. It wasn’t until the late 80’s that outsourcing really began to take off as companies turned to “offshoring” of outsourced projects to countries such as China and India in order to take advantage of the savings in labor costs.

IT Outsourcing: Do You Know Where Your Software Is?

There's a big bias towards skill in our culture -- smart and creative trumps hard work and grinding it out day after day.

Effort is Precious