Ever wonder what reality looks like when your external IT systems crash? Well here you go. This might be of particular interest to CIOs and business stakeholders who push IT to meet unrealistic deadlines without managing their software risk.
TD Bank's credit and debit card systems went offline for approximately 45 minutes yesterday as the result of a supposed system upgrade. Immediately, Twitter exploded with angry customers.
Some resorted to humor:
While others simply laid out the facts:
TD tried to apologize:
But it didn't work:
Some users even took to making fun of TD's tagline:
While others tried to be helpful:
We're still unsure of exactly what caused TD's crash (possibly a system update), but one thing is certain -- they're going to have some explaining to do to their customers:
Eventually their systems came back online, but the damage was done.
Indeed they do Danielle. But this is what happens when a seemingly routine update goes haywire -- the company, and customers, are left reeling. So if you're on the TD Bank crisis communications team, you can reach out to us here if you need a shoulder to cry on. We're here to help.