TD Bank shows CIOs anything can happen during a system upgrade


Ever wonder what reality looks like when your external IT systems crash? Well here you go. This might be of particular interest to CIOs and business stakeholders who push IT to meet unrealistic deadlines without managing their software risk.

TD Bank's credit and debit card systems went offline for approximately 45 minutes yesterday as the result of a supposed system upgrade. Immediately, Twitter exploded with angry customers.

Some resorted to humor:


While others simply laid out the facts:


TD tried to apologize:


But it didn't work:


Some users even took to making fun of TD's tagline:


While others tried to be helpful:


We're still unsure of exactly what caused TD's crash (possibly a system update), but one thing is certain -- they're going to have some explaining to do to their customers:

CAST-TD-bank-nothing CAST-TD-bank-ominous CAST-TD-bank-client


Eventually their systems came back online, but the damage was done.


Indeed they do Danielle. But this is what happens when a seemingly routine update goes haywire -- the company, and customers, are left reeling. So if you're on the TD Bank crisis communications team, you can reach out to us here if you need a shoulder to cry on. We're here to help.

Filed in: Industry News
Get the Pulse Newsletter  Sign up for the latest Software Intelligence news Subscribe Now <>
Open source is part of almost every software capability we use today. At the  very least libraries, frameworks or databases that get used in mission critical  IT systems. In some cases entire systems being build on top of open source  foundations. Since we have been benchmarking IT software for years, we thought  we would set our sights on some of the most commonly used open source software  (OSS) projects. Software Intelligence Report <> Papers
In our 29-criteria evaluation of the static application security testing (SAST)  market, we identified the 10 most significant vendors — CAST, CA Veracode,  Checkmarx, IBM, Micro Focus, Parasoft, Rogue Wave Software, SiteLock,  SonarSource, and Synopsys — and researched, analyzed, and scored them. This  report shows how each measures up and helps security professionals make the  right choice. Forrester Wave: Static Application Security Testing, Q4 2017  Analyst Paper
Making sense of cloud transitions for financial and telecoms firms Cloud  migration 2.0: shifting priorities for application modernization in 2019  Research Report
Lev Lesokhin
Lev Lesokhin EVP, Strategy and Analytics at CAST
Lev spends his time investigating and communicating ways that software analysis and measurement can improve the lives of apps dev professionals. He is always ready to listen to customer feedback and to hear from IT practitioners about their software development and management challenges. Lev helps set market & product strategy for CAST and occasionally writes about his perspective on business technology in this blog and other media.
Load more reviews
Thank you for the review! Your review must be approved first
New code

You've already submitted a review for this item