Great Expectations and How to Meet Them


There’s a very old mantra around project quality that says, “If you want something done right, do it yourself.”

I disagree.

We recently remodeled the bathroom in our master bedroom. Rather than taking my own sledgehammer to the walls, tub and toilet and then hanging my own sheet rock, my wife and I hired a local contractor who came in, did the demolition and reconstruction, and in the end we wound up with a room with which we’re very happy.

I can tell you without reservation that had I done it myself the project would have turned out disastrous because I confess to a certain measure of incompetence when it comes to carpentry…and plumbing…and electrical systems…and just about every other discipline that goes into rebuilding a bathroom.

I guess you could say we had “great expectations” and knew that to achieve them we needed to find someone else to do the job.

Loosing Control

I suspect that this lack of capability in terms of doing something yourself does not always extend to companies when they choose to outsource software builds, but there is some measure of it. The decision to outsource usually comes down to one of two reasons – a company doesn’t have the time to do it or feels an outside group can do it better.

This decision to outsource is being made by an increasingly large segment of the business community. As was recently noted on The Outsourcing Blog, “the public and private sectors alike are becoming increasingly reliant on third-party suppliers to effectively operate.”

What is a bit off-putting, however, is the claim made in that post that, “that some 64% of third-parties fail to meet stakeholder expectations and contractual commitments, according to recent research we have undertaken.”

The fact of the matter is, regardless of where a company chooses to outsource, there is a certain relinquishment of control. It is simply neither possible, nor desirable to hold tightly to the reins of all aspects of an outsourced project. When the outsourced project has an offshored element, the potential increase in benefits is met with an equivalent set of risks. Cultural differences and distance alone significantly contribute to increasing both the risks and management costs.

Much of this can be attributed to the fact that organizations have not previously had the means to assess application software quality in real-time when its development has been outsourced. QA plan compliance checks, while useful in some capacities, are normally performed via random manual code reviews and inspections by QA staff. For a typical one million-line-of-code J2EE distributed application, there is significant risk that key issues will go overlooked. Furthermore, standard functional and technical acceptance testing is simply insufficient at detecting severe coding defects that may have impact on the reliability and maintainability of an application. Finally, in the current geopolitical context, programming vulnerabilities, or even hazardous code in a mission-critical application, could easily produce disasters in production – data corruption or losses, system downtime at crucial moments – all of which negatively affect the business operations.

Unfortunately, most IT organizations have chosen to leave the technical compliance issues aside, due to either limited resources are scarce or a lack of the required skills. Instead, they all too frequently assume that tersely worded SLAs will be enough to protect them over time. In reality, while today’s SLAs routinely include financial penalty clauses, fines and legal battles, they are not all that effective in preventing system failures.

Get it Right

In order to be successful, companies need to acquire and deploy software solutions that help manage these global partnerships by providing greater insight into the build process through real-time access to objective data. Employing a platform of automated analysis and measurement to assess the application as it is being built, for instance, affords transparency into the outsourced work, grants discipline into how information is handled and yields metrics to evaluate results.

With that kind of real-time access and information into how a company’s software is being built or customized, it won’t matter if the outsourcer is across the hall, across the street or across the ocean. You will always know just where your software is and if the outsourcer is building it efficiently and up to your high application software quality standards. Not having that kind of insight could lead to software issues that would scare the Dickens out of you!

Filled in: Outsourced Software
Jonathan Bloom Writer, Blogger & PR Consultant
Jonathan is an experienced writer with over 20 years writing about the Technology industry. Jon has written more than 750 journal and magazine articles, blogs and other materials that have been published throughout the U.S. and Canada. He has expertise in a wide range of subjects within the IT industry including software development, enterprise software, mobile, database, security, BI, SaaS/Cloud, Health Care IT and Sustainable Technology. In his free time, Jon enjoys attending sporting events, cooking, studying American history and listening to Bruce Springsteen music.
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