Create Outsourcing Transparency

Vendor Management Challenge

When outsourcing Application Development and Maintenance (ADM), many companies find themselves falling into a reactive mode when it comes to vendor management. The tendency is to rely on Service Level Agreements (SLAs) that focus on functional testing and application performance in production, without any insight into the reliability and stability of the system itself.

This situation can lead to:

• Decreased quality
• Delayed project deliverables
• Insufficient deliveries
• Heightened security risk
• Locked-in resources
• Increased maintenance costs

Managing Vendor Performance with CAST

CAST enables Vendor Performance Management through continual and objective assessment of the structural quality and quantity of applications being delivered to the business. CAST AIP helps IT organizations create a transparent and objective relationship with suppliers by providing:

• Visibility into the technical state (stability, performance, security) of critical systems
• Specified metrics and guidelines to evaluate vendor performance
• Transparent effort estimation to de-risk the sourcing negotiation
• Objective measurement of outcomes to get a handle on change request costs
• Shorter Quality Assurance “time-to-acceptance”
• Increased agility and responsiveness to end-users needs
• Optimized maintainability to ensure ongoing responsiveness
• Heightened transferability of software, guarding against lock-in to specific resources

With CAST, outsourcing transparency becomes part of continual process improvement – improving not only the quality of deliverables but  the relationship with outsourcing partners.