Just as Application Development (AD) demands meeting Service Level Agreements (SLAs), what will happen if you do not reach your contractual annual productivity gains in Application Maintenance (AM)? There are likely financial penalties that apply from application outsourcing contracts. And like AD, balancing increased transparency of the quality and quantity of the work being delivered on top of the contractual cost reductions becomes increasingly common and challenging.
By using the CAST Application Intelligence Platform (AIP), the AM lead of an application outsourcing contract can monitor and measure the quality and quantity of the work delivered by the team helping improve their overall productivity by 5%-30%. As in AD, you can reduce bottlenecks caused by over reliance on key application subject matter experts (SMEs) simply by sharing the needed application technical documentation across the team. Furthermore, CAST's metrics - from our AD Governance Dashboard - (quality and quantity of work produced) can be shared with the clients in order to provide the needed transparency and pave the way to increased client satisfaction and retention in a highly competitive market for any new potential projects, just as in AD.