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CAST Systems - Integrators Customers
CAST Customers - Systems Integrators
"CAST has become a key element in our AM organization to improve application governance,
our ability to estimate projects and deliver better applications at lower cost and
risk."
Jon Barker, Lead Delivery Manager, AM Systems Integration at Atos Origin
Situation
The Atos Origin Application Management (AM) business unit consists of approximately
6,800 people around the world. When customers choose Atos Origin they expect a breadth
and depth of experience across technologies. Customers are also paying more and
more attention to quality and continuous improvement of their service delivery.
Solution
CAST is used by the AM teams to perform a health check on any new application they
take on. Any quality or over-complexity issues are highlighted and are targeted
for remedial action. Applicability to a broad platform was a key requirement for
choosing to work with CAST. Coding estimates and planning are based on consistent
information, thereby controlling risk while delivering better applications in a
more timely and cost-effective manner.
Results
Atos Origin purchased CAST because they wanted to improve service by standardizing
and industrializing their software development process. Thus far, they have measured
a 40% average effort reduction for analysis tasks as well as a 10% average saving
for test planning, because CAST enabled accurate estimation of testing effort. This
equates to overall efficiencies of 10% to 17% on a standard AM project. Additionally
Atos Origin measured a 33% gain in application discovery cost.
"We use CAST to make our resources more flexible, and this improves our responsiveness.[...]
By using CAST more generally, we also want to improve the productivity of individual
employees involved in on-going corrective or evolutive maintenance."
Jean-Christophe Rouzoul, Manager of the Tooling Skills Center, SOPRA Group
Situation
SOPRA Group, a major Consultancy and IT services firm in Europe, wanted to rationalize
its service offerings, increase the productivity and flexibility of its teams and
improve its quality of service. As a key player in the Outsourced Application Management
market, SOPRA Group chose CAST to help optimize the complex stage of taking over
applications assets from its customers.
Solution
After a few initial projects, SOPRA Group extended its industrialization effort
looking at how to integrate CAST solutions into every stage in the lifecycle of
an application outsourcing operation. They integrated CAST to determine an application's
size, complexity and maintainability. This enabled them to provide more accurate
quotations, optimize their resource allocation and define potential areas for improvement.
Results
Because CAST could automate some of the tasks, using the CAST AI platform meant
that skills transfer was faster, so the teams were fully operational sooner. SOPRA
took its use of CAST even further: Indicators from the automated dashboard provided
them with objective information, not just to optimize process management but also
represented the foundation for a mutually-profitable relationship with their customers.
"Capgemini and CAST have been partners over five years, so we know them well and are confident that CAST can deliver software quality assessment technology and measure software performance in a manner that meets Capgemini’s strict standards. We have now made the CAST Application Intelligence Platform a key part of the standard tool, set that supports our Distributed Delivery Model to better serve Capgemini Group’s clients."
François Hucher, Group Delivery Manager, Capgemini
Situation
Capgemini France is in the business of providing technology services to large corporations.
Their challenges are those of their clients: Get the most out of their software
assets. Application Management (AM) takes up by far the largest share of IT budgets,
and as such, industrializing AM activities can deliver the biggest impact to the
bottom line, for them and their clients.
Solution
CAST helped Capgemini industrialize their AM Service Centers, from the bidding to
the delivery phase. With CAST, they were able to rapidly transfer knowledge to and
from these centers, and to regularly review applications and monitor progress and
quality. To win new AM business, they are now in a better position to provide aggressive
and realistic bids in a minimal time frame. Finally, they are able to deliver more
value to their clients by pooling highly-skilled technical resources to accommodate
for highs and lows in workloads.
Results
During the pilot, reports showed tangible productivity gains in maintenance activities
– consistently well above 10%. CAST has not just had a positive impact on evolutive
maintenance tasks, but also some very significant improvements in responsiveness
and productivity for corrective maintenance tasks, which often represents 2/3 of
the teams’ activity in many centers.
" CAST is a key element in controlling the quality and maintainability of our applications’
portfolio. The CAST platform allows running regular, automated and exhaustive checks
of our applications."
Ute Seidel, Director for Quality Management, MMS Division at T-Systems
Situation
T-Systems MMS - a subsidiary of T-Systems - has grown to become Germany’s most successful
Internet and multimedia firm, providing training to various companies. Being part
of a fast-paced industry, they need to be able to implement frequent changes to
their applications, making it challenging to keep a satisfactory code quality level.
They also wanted to improve their overall productivity to handle bigger projects,
and more quickly. Finally they wanted to extend the use of their Code Quality Management
Center, dedicated to regularly checking the quality of the applications they maintain
for their customers.
Solution
Through regular reports on selected metrics from the CAST platform, managers at
T-Systems MMS were able to measure the quality of the applications and identify
areas for improvement before delivering them to their customers. The goal was to
reduce cost by improving the maintainability of the applications. A second objective
was to ensure that the development teams did follow development programming rules
and standards.
Results
T-Systems MMS can proactively manage the quality of their applications, meaning
reduced costs in the future and improved productivity. With the quality controls
performed by CAST, T-Systems MMS and their customers both benefit from the additional
visibility into their projects.
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